Abacus Insurance Customer

Our products

Support & FAQs

1. Who is Abacus Insurance?

Abacus is an authorised financial services provider and a proud member of the Pepkor Group, comprising of two separate insurance companies: Abacus Insurance, which provides non-life insurance products, and Abacus Life, which provides life insurance products.

2. What insurance products does Abacus offer?

Abacus Insurance offers Funeral, Credit Life, Goods and Device, Cellphone, and Parcel Insurance products.

3. How can I buy Abacus Insurance

You can purchase Abacus Insurance through selected Pepkor stores. Explore our products on this website to see which stores offer each option.

4. How do I claim on my Abacus Insurance policy purchased through Pepkor stores?

Depending on the insurance product you purchased, you can register a claim at the store where you bought the product or call us on 0800 777 444 or 031 570 7631.

5. What makes Abacus Insurance different?

Abacus Insurance makes insurance affordable and easy to understand, offering convenient access through your favourite Pepkor brands.

We’d love to hear from you!

General enquiries

Have a question about our products, services or processes? Our team is ready to assist with information, clarification and support whenever you need it.

Complaints and compliments

We welcome your feedback - whether positive or a concern - so we can recognise what’s working well, resolve issues quickly and continuously improve your experience.

Reviews and testimonials

From Bradlows Claremont. I would like to thank you so so much to Angel and Ntopi of Abacus insurance for assisting our customer. They kept in contact with my 2IC constantly and helped our customer in some very stressful times. Awesome job guys.

Fatima Adonis

My cell phone claim was handled by Kelebogile, she has been nothing but a pleasure to work with.

Zanele Sithole

Bought a tab for my daughter at Hifi corp Middelburg then it broke. A lady by the name Hellen Mashigo helped me very much in claiming for the insurance and in less than a week I received a new phone.

Sikhulisile M

I always have wonderful service from Musa Chauke thank you so much for the excellent service and kind assistance. You always come through my rescue. Musa Chauke she was friendly and sorted out all my queries that I had with Abacus for months

Zama Ncinitwa

My claim was approved within 5 days. Thank you

Hlologelo Mabunda

Thank you Abacus I got my new cellphone yesterday your follow up really helped speeding up the process 💯

Remember Ramutsindela

Our Partners

Approved insurer of the Pepkor Group, the home of South Africa’s favourite brands!

Visit Pepkor Group

Your rights, our responsibility

We are committed to protecting your rights and ensuring responsible practices, we are members of the following organisations dedicated to upholding your trust, safety, and financial well-being:

Learn more about our responsibilities and your rights

Our products

Funeral Insurance

Financial support for you and your family when a loved one passes away.

Credit Life Insurance

Insurance that settles your credit agreement in the event of death, disability, or loss of qualifying income.

Goods & Device Insurance

Insurance that protects your goods and devices bought on credit against loss, theft, or damage.

PAXI Parcel Insurance

Insurance for parcels couriered through PEP stores and PAXI points against loss and damage.

FoneYam Cell Phone Insurance

Insurance for phones rented through FoneYam that protects you against loss or theft of the device, death, disability, or loss of income.

Capfin Loan Credit Life Insurance

Insurance that settles your loan agreement in the event of death, disability, or loss of qualifying income.

Support & FAQs

1. Who is Abacus Insurance?

2. What insurance products does Abacus offer?

Abacus Insurance offers Funeral, Credit Life, Goods and Device, Cellphone, and Parcel Insurance products.

3. How can I buy Abacus Insurance

You can purchase Abacus Insurance through selected Pepkor stores. Explore our products on this website to see which stores offer each option.

4. How do I claim on my Abacus Insurance policy purchased through Pepkor stores?

Depending on the insurance product you purchased, you can register a claim at the store where you bought the product or call us on 0800 777 444 or 031 570 7631.

5. What makes Abacus Insurance different?

Abacus Insurance makes insurance affordable and easy to understand, offering convenient access through your favourite Pepkor brands.

We’d love to hear from you!

General enquiries

Have a question about our products, services or processes? Our team is ready to assist with information, clarification and support whenever you need it.

Complaints and compliments

We welcome your feedback - whether positive or a concern - so we can recognise what’s working well, resolve issues quickly and continuously improve your experience.

Reviews and testimonials

Fatima Adonis

My cell phone claim was handled by Kelebogile, she has been nothing but a pleasure to work with.

Zanele Sithole

Bought a tab for my daughter at Hifi corp Middelburg then it broke. A lady by the name Hellen Mashigo helped me very much in claiming for the insurance and in less than a week I received a new phone.

Sikhulisile M

Zama Ncinitwa

My claim was approved within 5 days. Thank you

Hlologelo Mabunda

Thank you Abacus I got my new cellphone yesterday your follow up really helped speeding up the process 💯

Remember Ramutsindela

Our Partners

Approved insurer of the Pepkor Group, the home of South Africa’s favourite brands!

Visit Pepkor Group

Your rights, our responsibility

We are committed to protecting your rights and ensuring responsible practices, we are members of the following organisations dedicated to upholding your trust, safety, and financial well-being:

Abacus Insurance Customer

We protect customers through the trusted PEPKOR brands, with simple, affordable, and easy-to-understand solutions.

Our products

Funeral Insurance

Credit Life Insurance

Goods & Device Insurance

PAXI Parcel Insurance

FoneYam Cell Phone Insurance

Capfin Loan Credit Life Insurance

Support & FAQs

1. Who is Abacus Insurance?

2. What insurance products does Abacus offer?

3. How can I buy Abacus Insurance

4. How do I claim on my Abacus Insurance policy purchased through Pepkor stores?

5. What makes Abacus Insurance different?

We’d love to hear from you!

General enquiries

Complaints and compliments

Reviews and testimonials

Our Partners

Approved insurer of the Pepkor Group, the home of South Africa’s favourite brands!

Your rights, our responsibility

We are committed to protecting your rights and ensuring responsible practices, we are members of the following organisations dedicated to upholding your trust, safety, and financial well-being:

Learn more about our responsibilities and your rights

Abacus Insurance Customer

We protect customers through the trusted PEPKOR brands, with simple, affordable, and easy-to-understand solutions.

Our products

Funeral Insurance

Credit Life Insurance

Goods & Device Insurance

PAXI Parcel Insurance

FoneYam Cell Phone Insurance

Capfin Loan Credit Life Insurance

Support & FAQs

1. Who is Abacus Insurance?

2. What insurance products does Abacus offer?

3. How can I buy Abacus Insurance

4. How do I claim on my Abacus Insurance policy purchased through Pepkor stores?

5. What makes Abacus Insurance different?

We’d love to hear from you!

General enquiries

Complaints and compliments

Reviews and testimonials

Our Partners

Approved insurer of the Pepkor Group, the home of South Africa’s favourite brands!

Your rights, our responsibility

We are committed to protecting your rights and ensuring responsible practices, we are members of the following organisations dedicated to upholding your trust, safety, and financial well-being:

Learn more about our responsibilities and your rights