Your rights, our responsibilities
Trust and governance
Regulator compliance
Ensuring adherence to industry standards and legal requirements is crucial for our operations. We prioritise transparency and integrity, working closely with regulatory bodies to maintain compliance and foster trust. Our commitment to upholding these standards include:
- Regularly review and update compliance policies.
- Train staff on regulatory requirements and best practices.
- Maintain accurate records of compliance activities.
- Engage with regulators to stay informed on changes.
Ethical commitments
We are deeply committed to ethical practices that prioritise sustainability and social responsibility. We believe in creating a positive impact through our operations, ensuring that our actions benefit both the community and the environment. Some of our commitments are:
- Prioritizing sustainability in our operations.
- Ensuring fair labour practices across our supply chain.
- Promoting transparency in our business practices.
- Supporting local communities through charitable initiatives.
Our certificates
B-BBEE Certificate
Confirms a company’s verified Broad-Based Black Economic Empowerment status and level as measured against the national scorecard.
FAIS Ombud
An independent office that resolves complaints by customers against financial services providers under the FAIS Act.
FSCA
The Financial Sector Conduct Authority is responsible for regulating and supervising market conduct across South Africa’s financial sector.