Operations Quality Assurance Team Leader

To provide leadership and oversight of the Quality Assurance function by ensuring consistent service quality, regulatory compliance, and adherence to internal policies, procedures, and customer experience standards. The role drives quality improvements, manages QA outputs, provides actionable insights to operational leadership, and strengthens governance and risk controls across the business

Requirements

Education & Experience

• 3–5 years’ experience in Quality Assurance, Risk, Compliance, or Operational Control environment
• 1–2 years’ experience in a supervisory or team leadership role
• Experience in financial services, insurance, call centre, claims, or regulated environments preferred
• RE1 and RE5

Job competencies

• Understanding of insurance operations (Claims, Sales, Customer Care, Administration)
• Understanding of audit and assurance processes
• Knowledge of governance and risk management practices
• In-depth knowledge of Abacus policies, processes and operating model