Closing date: 30 Oct 2026
The IT Operations & Service Delivery Manager is accountable for stable, secure, measurable and cost-effective technology services to stakeholders and internal users. The role underpins the operational resilience, SLA performance and service credibility that Abacus depends on. It owns the end-to-end service-management operating model, ensuring that incidents are resolved efficiently and timeously, recurring failures are eliminated and all internal and external technology players are held accountable to business outcomes.
The role leads day-to-day IT operations, service performance, operational governance and supplier management. It converts technical performance into clear business impact, provides decision-ready service reports to IT Manco, and continuously improves the reliability, user experience and unit cost of technology services. It works closely with Information Security, Architecture, Engineering, Applications, Finance, Procurement, Risk, Compliance and Business Continuity functions.
Please forward an updated CV to ayanda@abacus-insurance.co.za.
Abacus is committed to the development of our staff in line with our Employment Equity Policy.