Assess, process and resolve claims accurately and within SLA, ensuring exceptional customer experience and strict compliance with policy wording, procedures and regulatory standards.
Key responsibilities:
- Quality, Accuracy & Compliance
- Operational efficiency
- Team Efficiency & Professionalism
- Ease of Doing business and Ways of working
- Customer Excellence (TCF)
- Risk & Mandatory Training
Requirements
Education & Experience
- Matric with a minimum of 3-4 years’ Claims experience within an Insurance environment
Job competencies
- MS Office proficiency
- Understanding PPR of short- and long-term insurance processes, administration and claims process
- Knowledge of customer query resolution processes
- Relevant legislation - Insurance (long and short term), FAIS, CPA, PPR, TCF and POPIA.
- Understanding of insurance Abacus systems